Refund policy

At NanoTreat, your satisfaction is important to us. 

Eligibility for Returns & Exchanges

• Returns or exchanges are accepted within 14 days from the delivery date.

• Items must be unused, unopened, and in their original condition.

• All original packaging, seals, and labels must be intact.
  
  

Non-Returnable & Non-Exchangeable Items

For health and hygiene reasons, the following items cannot be returned or exchanged:

• Opened or used skincare, haircare, or cosmetic products.

• Products with broken seals or damaged packaging.

• Items purchased during sales, promotions, clearance, or special offers (unless the item is defective).
  
  

Online Orders Only

• This Return & Exchange Policy applies only to products purchased through the official NanoTreat website.

• Products purchased from pharmacies, retail stores, or third-party sellers must be returned or exchanged directly through the place of purchase and are subject to their own policies.
  
  

Return & Exchange Process

• All return or exchange requests must be submitted online.

• Once your request is approved:

  • The item will be scheduled for pickup within 48–72 hours.

  • Returned items will be inspected upon arrival at our warehouse.
    
    

Refunds

• Refunds are processed after inspection approval.

• The refund will be completed within up to 14 business days after approval.

• Refunds will be issued using the original payment method.
  
  

Shipping Costs

• Customers are responsible for all shipping fees related to approved returns or exchanges, unless the item received is defective or incorrect.
  
  

Important Notes

• NanoTreat reserves the right to approve or reject any return or exchange based on product condition.

• Any item that does not meet the above conditions will be returned to the customer.