Return & Exchange Policy
Return & Exchange Policy
At NanoTreat, your satisfaction is important to us. Please review the following Return & Exchange Policy carefully before placing your order.
Eligibility for Returns & Exchanges
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Returns or exchanges are accepted within 14 days from the delivery date.
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Items must be unused, unopened, and in their original condition.
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All original packaging, seals, and labels must be intact.
Non-Returnable & Non-Exchangeable Items
For health and hygiene reasons, the following items cannot be returned or exchanged:
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Opened or used skincare, haircare, or cosmetic products.
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Products with broken seals or damaged packaging.
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Items purchased during sales, promotions, clearance, or special offers (unless the item is defective).
Online Orders Only
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This Return & Exchange Policy applies only to products purchased through the official NanoTreat website.
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Products purchased from pharmacies, retail stores, or third-party sellers must be returned or exchanged directly through the place of purchase and are subject to their own policies.
Return & Exchange Process
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All return or exchange requests must be submitted online.
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Once your request is approved:
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The item will be scheduled for pickup within 48–72 hours.
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Returned items will be inspected upon arrival at our warehouse.
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Refunds
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Refunds are processed after inspection approval.
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The refund will be completed within up to 14 business days after approval.
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Refunds will be issued using the original payment method.
Shipping Costs
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Customers are responsible for all shipping fees related to approved returns or exchanges, unless the item received is defective or incorrect.
Important Notes
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NanoTreat reserves the right to approve or reject any return or exchange based on product condition.
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Any item that does not meet the above conditions will be returned to the customer.